Welcome to Satwavesystems

DELIVERY AND SHIPMENT

satwavesystems.com at its own cost guarantees to deliver products to all cities across India and states all over India. satwavesystems.com shall not be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.

To ensure the safe delivery of all products, the same are double packed in a waterproof and corrugated box. All orders are shipped by the best transport/courier agencies and home delivered within approximately 3-5 working days after dispatch of the shipment.

GIFT DELIVERIES BEING MADE TO COLLEGE/HOSTELS/SCHOOLS ARE SOLELY AT CUSTOMER’S RISK. In case the authorities of such places fail to accept the package, for any reason, satwavesystems.com will under no circumstances issue a refund or credit to the customer's account, nor shall satwavesystems.com attempt re-shipment of the same order. For a special or preferred delivery date, the customer shall necessarily mention the required delivery date in the gift message box when placing the order. If the order does not contain any delivery date, the package shall be delivered at the first opportunity, as soon as possible.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide a full address with Pincode /zipcode.NOTE: Billing Address shall mean the address where a customer receives the credit card bills. The shipping address shall mean the address where the order shall have to be delivered.

Generally, no deliveries can be made on Saturdays and Sundays. However, in case of emergency, solely at the discretion of satwavesystems.com, the delivery may be made on Saturdays.

satwavesystems.com uses the services of the best transport/courier agencies, which deliver within 48-72 hours in all Major cities of India.

  • In case the customer wishes to avail of other alternate shipping options,satwavesystems.com may then suggest other options. On special requests,satwavesystems.com may also provide special quotes for shipping, in case the merchandise order amount is large. The customer may send an email to info@satwavesystems.com for further details.

In the case of multiple orders, customers may receive the same separately, depending on product availability and shipping locations.

All products shall be shipped from India.

satwavesystems.com shall not give any refund, returns, replacement, and exchange for reason of delay caused due to the carrier agency. However, at its sole discretion, satwavesystems.com may agree to provide credit which may be used for future orders.

satwavesystems.com shall intimate by email, in case of delay in shipping due to unavailability of stock or due to unusual delay in filling on order.

SHIPMENT TIME-

Against each product on the website, an approximate time for shipment has been provided; which are merely indicative. Products may be shipped either earlier or later depending on the availability of products and other factors.

In Order to get an accurate estimate of shipment time, kindly email the order number or item codes.

As far as possible, product orders shall be processed within 48-72 hours of the order being placed within 48-72 hours of the order being placed with satwavesystems.com. Expected shipment time is 7-15 business days, all other factors being optimum.

TRANSIT RISK –

All orders sent by satwavesystems.com are fully insured at no extra cost to customers.

In case of loss of order while ‘in transit’, satwavesystems.com shall re-process the order.

However,satwavesystems.com shall not be responsible for the loss of packages during transit or any damages to packages (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

TRACKING OF SHIPMENT –

satwavesystems.com shall provide details of shipment via email alerts to the customer, once the package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with the tracking number and expected date of delivery. The customer may use the said details to keep a check on the status of the package.

Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.

REQUEST FOR CHANGE OF POSTAL ADDRESS –

  • Postal addresses as provided by the customer may be changed within 24 hours of placing of Order, and not later; by making the said request via email to info@satwavesystems.com

READY TO SHIP SECTION –

Ready to Ship Section is a special section that allows the customer to place a last-minute order ensuring the delivery of the product within the next 5-7 days. In case the order needs customization, additional 7-10 days shall be required for delivery.

This provision applies only to the specified products as listed under the ‘Express Section’ of the website.

IN CASE OF DELAYS –

Time to mention on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund returns, replacement, and exchange will be entertained for this reason.

However benefits such as some store credit to be used for future orders, free gifts, etc can be allowed on a case to case basis.

If for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filing an order, we will notify you by email.

However, any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases, we may offer to refund you for the unfulfilled part of the order.